Service Manager
This is a , Full Time vacancy that will close in {x} days at {xx:xx} BST.
The Vacancy
The role
As a Service Manager in the Customer Success Unit, you act as the trusted partner for our tier 3 and 4 customers, serving as their primary point of contact for all service-related needs. In this dynamic role, you lead seamless transitions, drive collaboration across teams, and confidently manage escalations to maintain customer trust. You champion customer needs within ANS, advocating for improvements and delivering exceptional experiences that strengthen relationships and create real impact. This is an excellent opportunity for someone with customer service experience who is ready to take the next step into a career in service management.
What will I be doing?
- Focused on delivering "brilliant basics", measured by Leading Indicators of Success
- SLA compliance
- Manage Tier 3 and 4 accounts with a partnering approach
- Act as escalation point for VOCs and manage major incident communications
- Liaise with delivery, sales, and Professional Services teams to support customer needs and upsell opportunities
- Drive continuous service improvement
- Pursue relevant certifications and learning to build technology and best practice expertise
- Provide coverage for other Service Managers and take on additional responsibilities as needed
- Maintain a customer-obsessed mindset from onboarding through BAU
What will I bring to the role?
- Proven experience in Customer Service or Service Management
- Excellent communication, interpersonal, and stakeholder management skills.
- Proactive attitude to set the standard of what good looks like across the team
- Eye for detail to drive continual process improvement
Soft Skills:
- Organised and self-motivated
- Strong time management and prioritization skills
- Ability to a work in a high pressure environment
- Passionate about customer service
Why work for ANS?
At ANS, we’ve created a place where everyone can be themselves, and we empower our people to get the job done. Openness, ambition, honesty, and passion are what drive us every day. We are bold, courageous, and innovative – and we do it like no other. We invest in our people. In training, development, health and more – we give you the benefits and flexibility to maintain a happy work-life balance.
We’re proud of the inclusive, fun, dynamic environment we’ve created. It’s a safe space that works for all. You don’t have to be a techie to work in tech. Bring your authentic self and find your dream role here. Find out more at LinkedIn pages.
What’s in it for you?
With fantastic benefits, an inclusive culture, and a cool office space, we’re your kind of workplace.
Company benefits
- As standard: 25 days’ holiday, plus you can buy up to 5 more days
- A little extra: we’ll give you your birthday off, and an extra celebration day for whatever you want! Tying the knot? You get 5 days’ additional holiday in the year you get married. Oh, and 5 volunteer days!
- Private health insurance
- Pension contribution match and 4 x life assurance
- Flexible working and work from anywhere for up to 30 days per year (some exceptions)
- Maternity: 16 weeks’ full pay, Paternity: 3 weeks’ full pay, Adoption: 16 weeks’ full pay
- Company social events – get ready for a jam-packed calendar
- Electric car scheme
- 12 days of personal growth development time
ANS are an equal opportunities employer. We encourage diversity and anyone applying for a role at our organisation can be assured that their application will be treated fairly, regardless of age, disability, gender reassignment, gender expression, marriage and civil partnership, pregnancy and maternity, race, religion or belief and sex or sexual orientation. We sometimes ask for information relating to individuals for equal opportunities monitoring purposes only.
The Benefits
The Benefits
Work from anywhere
Private Medical
Pension Scheme
Life Assurance
Volunteer Days
Electric Vehicle Scheme
Personal Development Days
Ride to Work Scheme
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