Network Engineer
This is a , Full Time vacancy that will close in {x} days at {xx:xx} BST.
The Vacancy
The role
In the network support team, you'll handle incident and change management, requiring strong communication, teamwork, customer focus, and adaptability in a fast-paced setting.
You'll collaborate with peers to address customer incidents and network changes on technologies like WAN (CPE/PE), Security, LAN, mainly using Cisco and FortiGate, with some exposure to VMware and Citrix. Network tasks include implementing standard solutions for clients.
You'll resolve incidents and changes within agreed SLA and KPI targets, providing technical solutions and excellent customer service.
What will I be doing?
- Effective ticket queue management and customer communication through web, portal, email or phone
- Resolving incidents and delivering changes within company defined SLA and KPI targets, while aiming to achieve high CSAT returns
- Maintaining a current understanding of all relevant company policies and procedures
- Ensuring frequent personal development reviews and 121s are conducted with their line manager.
- Manage their own development plan to achieve personal and company objectives.
- Responsible for escalation and pro-active chasing of vendors and external support groups where required.
- Responsible for participation in the teams on-call rota if required (and following any probationary period)
- Assess and deliver network launch tasks associated to SMB and public sector orders, while ensuring any support guidance documents are kept up to date
- Triage tickets within incident and change management, working on first time fixes and escalating more difficult tickets where required to the network or senior network engineers
What will I bring to the role?
- Experience working with network incidents and changes on a managed services desk at 2nd line or similar.
- Experience in configuring and maintaining some of (but not necessarily all):
- MPLS WAN's (L3VPN, DSL, BGP)
- Cisco ASA’s (Route and Policy Based VPN's, Access-Lists, NAT)
- Cisco Firepower (Route and Policy Based VPN's, Access-Lists, NAT, NGFW Security Measures (IPS, URL Filtering etc))
- Cisco Routers & Switches (BGP, OSPF, MACSEC, L2VPN, L3VPN)
- Fortigate (IP-Sec, S2S and Remote access VPN's, Access-Lists, NAT, Security Profiles)
- FortiManager (Config management and delivery)
- Experience in VMware ESXi (typically launching templates and connecting interfaces to port-groups)
- Experience configuring policy based and route based VPN's on Cisco ASA
- Ability to be fully SC (Security Clearance) cleared with NPPV3 (without restrictions)
Why work for ANS?
At ANS, we’ve created a place where everyone can be themselves, and we empower our people to get the job done. Openness, ambition, honesty, and passion are what drive us every day. We are bold, courageous, and innovative – and we do it like no other. We invest in our people. In training, development, health and more – we give you the benefits and flexibility to maintain a happy work-life balance.
We’re proud of the inclusive, fun, dynamic environment we’ve created. It’s a safe space that works for all. You don’t have to be a techie to work in tech. Bring your authentic self and find your dream role here. Find out more at LinkedIn pages.
What’s in it for you?
With fantastic benefits, an inclusive culture, and a cool office space, we’re your kind of workplace.
Company benefits
- As standard: 25 days’ holiday, plus you can buy up to 5 more days
- A little extra: we’ll give you your birthday off, and an extra celebration day for whatever you want! Tying the knot? You get 5 days’ additional holiday in the year you get married. Oh, and 5 volunteer days!
- Private health insurance
- Pension contribution match and 4 x life assurance
- Flexible working and work from anywhere for up to 30 days per year (some exceptions)
- Maternity: 16 weeks’ full pay, Paternity: 3 weeks’ full pay, Adoption: 16 weeks’ full pay
- Company social events – get ready for a jam-packed calendar
- Electric car scheme
- 12 days of personal growth development time
ANS are an equal opportunities employer. We encourage diversity and anyone applying for a role at our organisation can be assured that their application will be treated fairly, regardless of age, disability, gender reassignment, gender expression, marriage and civil partnership, pregnancy and maternity, race, religion or belief and sex or sexual orientation. We sometimes ask for information relating to individuals for equal opportunities monitoring purposes only.
The Benefits
The Benefits
Work from anywhere
Private Medical
Pension Scheme
Life Assurance
Volunteer Days
Electric Vehicle Scheme
Personal Development Days
Ride to Work Scheme
Documents
Alternatively, please sign in with...
Published
Not PublishedClosing
in X days