Renewals Manager
This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.
The Vacancy
The primary purpose of the role is to support the AE/ AM with the commercial renewal of a portfolio of accounts. Your role is to lead the engagement on contract renewals, demonstrating the value the client has received during the agreement and utilize this to propose a renewal with an uplifted margin wherever possible. You will have direct access to the customer success team to help you with this too.
Roles and responsibilities...
Analyse
- Identify the value delivered through the current contract which is due for renewal. Working with the customer success managers and architects will be key to doing this.
- Identify growth opportunities within your set renewals
- Meet with you customer base well before the renewal date to build a relationship and be the driving force in securing the contract extension – face to face wherever possible and appropriate (contract value will play a determining factor here)
- Generate referrals into our horizontal sales teams
- Work closely with the internal and external partners, customer success, ANS marketing, other ANS Sales to maximize the ANS product set into their accounts
Win
- Deliver annual sales targets based on an opening and closing balance – through renewing and up-selling contract value
- Manage the end-to-end sales cycle through CRM including working with our other sales teams where they have a growth component of the renewing contract
- Collaborate with the ANS sales teams (account executives / managers) who own the commercial relationship, and have the final say on any commercial proposals you create for renewals
Grow
- Manage a set of enterprise and mid-market accounts who have contracts that are due to renew
- Work with the finance team to accurately forecast the contract base, setting accurate expectations on losses, renewals and growth with accurate forecast dates
- Ensure a smooth continuation of support by working with our finance team and customer success teams, closing renewals ahead of the renewal date
- Be the main point of contact & engagement plans for the client on your contract renewals
- Work closely with the CSM and CSA including attending Service Reviews where appropriate to facilitate the renewals with the CSM, CSA & renewals team
- Fully understand the landscape and people in your customer base, who have an influence in the contract being work upon
- Own all the actions
Skills and experience required...
- You will have an innate hunger and desire to be a winner, with strong experience in a business-to-business (B2B) technology sales role
- A strong work-ethic and be a team player, operating seamlessly with multiple teams at any one time
- In addition, you will be expected to bring with you:
- An understanding of cloud solutions and/or software-as-a-service (SaaS) as well as private cloud & hosting solutions
- Confident, engaging, and resilient personality
- Customer-obsessive – our team goes above and beyond to deliver only the very best service for our prospects and customers
- Consultative sales approach – Starting with where the customer is and putting their needs first.
- A commercial mindset: always looking to find the win-win between the prospect’s next need and growing ANS’ business
- Outstanding verbal and written communication skills, including presenting product demonstrations to the prospect stakeholders
- Identify prospects in the target market and complete appropriate research on the prospective client's business needs
Why work for ANS?
At ANS, we’ve created a place where everyone can be themselves, and we empower our people to get the job done. Openness, ambition, honesty, and passion are what drive us every day. We are bold, courageous, and innovative – and we do it like no other. We invest in our people. In training, development, health and more – we give you the benefits and flexibility to maintain a happy work-life balance.
We’re proud of the inclusive, fun, dynamic environment we’ve created. It’s a safe space that works for all. You don’t have to be a techie to work in tech. Bring your authentic self and find your dream role here. Find out more at LinkedIn pages.
What’s in it for you?
With fantastic benefits, an inclusive culture, and a cool office space, we’re your kind of workplace.
Company benefits
- As standard: 25 days’ holiday, plus you can buy up to 5 more days
- A little extra: we’ll give you your birthday off, and an extra celebration day for whatever you want! Tying the knot? You get 5 days’ additional holiday in the year you get married. Oh, and 5 volunteer days!
- Private health insurance
- Pension contribution match and 4 x life assurance
- Flexible working and work from anywhere for up to 30 days per year (some exceptions)
- Maternity: 16 weeks’ full pay, Paternity: 3 weeks’ full pay, Adoption: 16 weeks’ full pay
- Company social events – get ready for a jam-packed calendar
- Electric car scheme
- 12 days of personal growth development time
ANS are an equal opportunities employer. We encourage diversity and anyone applying for a role at our organisation can be assured that their application will be treated fairly, regardless of age, disability, gender reassignment, gender expression, marriage and civil partnership, pregnancy and maternity, race, religion or belief and sex or sexual orientation. We sometimes ask for information relating to individuals for equal opportunities monitoring purposes only.
The Benefits
The Benefits
Work from anywhere
Private Medical
Pension Scheme
Life Assurance
Volunteer Days
Electric Vehicle Scheme
Personal Development Days
Ride to Work Scheme
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