Technical Analyst
This is a , Full Time vacancy that will close in {x} days at {xx:xx} BST.
The Vacancy
The role
You’ll be responsible for triaging, investigating, and resolving customer tickets, making sure issues, requests, and changes are handled efficiently and with the customer outcome front of mind. When needed, you’ll escalate tickets to the right teams to ensure the best possible resolution.
You’ll take ownership of request, incident, and change tickets, managing them end‑to‑end and keeping customers informed throughout. You’ll be accountable not only for delivering a great customer experience, but also for working closely with your team leader to maintain high service standards and support the wider team.
What will I be doing?
- Work with the team leader on any quality related issues
- Understand, maintain, and deliver the current service desk procedures
- Drive continuous service improvement within the team
- Manage a customer ticket both technically and procedurally via Phone, Email or Web portal in line with defined SLAs and KPIs
- Escalation and pro-active chasing of Vendors and external support groups
- Manage ticket queue and assist other team members where appropriate
- Responsible for assessing and implementing Standard Changes as well as implementing normal changes.
- Carrying out scheduled customer work out of hours.
- Completing migrations using Azure Migrate.
What will I bring to the role?
- Previous experience in a service desk environment
- Working knowledge or an awareness of public cloud (Azure/AWS)
- A passion for technology and a customer obsessed approach
- Eligibilty for HMG Security Clearance (5 years minimum of UK addresses is required for this
Why work for ANS?
At ANS, we’ve created a place where everyone can be themselves, and we empower our people to get the job done. Openness, ambition, honesty, and passion are what drive us every day. We are bold, courageous, and innovative – and we do it like no other. We invest in our people. In training, development, health and more – we give you the benefits and flexibility to maintain a happy work-life balance.
We’re proud of the inclusive, fun, dynamic environment we’ve created. It’s a safe space that works for all. You don’t have to be a techie to work in tech. Bring your authentic self and find your dream role here. Find out more at LinkedIn pages.
What’s in it for you?
With fantastic benefits, an inclusive culture, and a cool office space, we’re your kind of workplace.
Company benefits
- As standard: 25 days’ holiday, plus you can buy up to 5 more days
- A little extra: we’ll give you your birthday off, and an extra celebration day for whatever you want! Tying the knot? You get 5 days’ additional holiday in the year you get married. Oh, and 5 volunteer days!
- Private health insurance
- Pension contribution match and 4 x life assurance
- Flexible working and work from anywhere for up to 30 days per year (some exceptions)
- Maternity: 16 weeks’ full pay, Paternity: 3 weeks’ full pay, Adoption: 16 weeks’ full pay
- Company social events – get ready for a jam-packed calendar
- Electric car scheme
- 12 days of personal growth development time
ANS are an equal opportunities employer. We encourage diversity and anyone applying for a role at our organisation can be assured that their application will be treated fairly, regardless of age, disability, gender reassignment, gender expression, marriage and civil partnership, pregnancy and maternity, race, religion or belief and sex or sexual orientation. We sometimes ask for information relating to individuals for equal opportunities monitoring purposes only.
The Benefits
The Benefits
Work from anywhere
Private Medical
Pension Scheme
Life Assurance
Volunteer Days
Electric Vehicle Scheme
Personal Development Days
Ride to Work Scheme
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