Account Manager
This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.
The Vacancy
At ANS, we're on a mission to make the world's best cloud and digital services available to all.
We're a team of technology specialists, problem-solvers and customer champions who believe every organisation should have access to the people, technology and expertise needed to achieve their ambitions. That's why thousands of customers trust us to help them innovate, transform and grow.
We're now looking for an Account Executive to join our SMB Sales team and take ownership of a portfolio of customers, helping them maximise value from their investment in ANS while identifying opportunities to grow alongside us.
What you'll be doing..
As an Account Executive, you'll manage a portfolio of around 100 Small and Medium Business customers, building long-term relationships that drive retention, growth and exceptional customer experience.
You'll become a trusted advisor to your customers, understanding their goals, challenges and priorities while helping them identify technology solutions that deliver real business value.
Your responsibilities will include:
- Managing and growing a portfolio of SMB customers.
- Building trusted relationships with key decision-makers and stakeholders.
- Driving customer retention and reducing churn.
- Identifying upsell and cross-sell opportunities across the ANS portfolio.
- Leading regular service and commercial review meetings.
- Managing contract renewals and ensuring continued customer success.
- Working closely with internal teams to resolve issues and deliver outstanding customer outcomes.
- Acting as an escalation point for customers when required.
- Achieving and exceeding revenue and performance targets.
What we're looking for..
We're looking for someone who combines excellent relationship-building skills with strong commercial awareness and a genuine passion for helping customers succeed.
You'll likely have:
- Experience in B2B sales, account management or customer growth roles.
- A proven ability to manage and grow customer relationships.
- Strong consultative selling skills.
- Confidence in handling objections and challenging conversations.
- Excellent communication and presentation skills.
- Strong organisation and prioritisation abilities.
- Experience working with senior stakeholders and decision-makers.
- A proactive, results-oriented mindset.
Experience with MEDDICC is beneficial but not essential.
You'll thrive in this role if you...
✅ Love building long-term customer relationships.
✅ Enjoy balancing customer success with commercial growth.
✅ Are motivated by targets and achieving results.
✅ Take ownership and accountability for your customers.
✅ Enjoy collaborating with colleagues across multiple teams.
✅ Have an interest in technology, innovation and helping businesses succeed.
This role may not be for you if...
❌ You prefer working independently with limited customer interaction.
❌ You don't enjoy commercial conversations or sales targets.
❌ You prefer transactional relationships over long-term account ownership.
❌ Structured account planning and proactive customer management aren't your thing.
Why work for ANS?
At ANS, we’ve created a place where everyone can be themselves, and we empower our people to get the job done. Openness, ambition, honesty, and passion are what drive us every day. We are bold, courageous, and innovative – and we do it like no other. We invest in our people. In training, development, health and more – we give you the benefits and flexibility to maintain a happy work-life balance.
We’re proud of the inclusive, fun, dynamic environment we’ve created. It’s a safe space that works for all. You don’t have to be a techie to work in tech. Bring your authentic self and find your dream role here. Find out more at LinkedIn pages.
What’s in it for you?
With fantastic benefits, an inclusive culture, and a cool office space, we’re your kind of workplace.
Company benefits
- As standard: 25 days’ holiday, plus you can buy up to 5 more days
- A little extra: we’ll give you your birthday off, and an extra celebration day for whatever you want! Tying the knot? You get 5 days’ additional holiday in the year you get married. Oh, and 5 volunteer days!
- Private health insurance
- Pension contribution match and 4 x life assurance
- Flexible working and work from anywhere for up to 30 days per year (some exceptions)
- Maternity: 16 weeks’ full pay, Paternity: 3 weeks’ full pay, Adoption: 16 weeks’ full pay
- Company social events – get ready for a jam-packed calendar
- Electric car scheme
- 12 days of personal growth development time
ANS are an equal opportunities employer. We encourage diversity and anyone applying for a role at our organisation can be assured that their application will be treated fairly, regardless of age, disability, gender reassignment, gender expression, marriage and civil partnership, pregnancy and maternity, race, religion or belief and sex or sexual orientation. We sometimes ask for information relating to individuals for equal opportunities monitoring purposes only.
The Benefits
The Benefits
Work from anywhere
Private Medical
Pension Scheme
Life Assurance
Volunteer Days
Electric Vehicle Scheme
Personal Development Days
Ride to Work Scheme
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