Senior Customer Success Account Manager
This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.
The Vacancy
We’re looking for a motivated Senior Customer Success Account Manager who’s passionate about building strong relationships, understanding customer goals, and uncovering growth opportunities. If you love working with people, driving revenue, and delivering a brilliant customer experience, this could be your next big move.
As an Account Manager, you’ll own a portfolio of enterprise and mid‑market customers, helping them get the most value from our products and services. You’ll lead on up‑sell, cross‑sell and customer engagement activity, collaborating with internal teams and partners to drive growth.
This role is all about relationships, results, and making an impact.
What you'll be doing:
Grow Accounts
- Identify growth opportunities across your customer portfolio
- Maintain pipeline coverage
- Meet customers monthly (mainly face‑to‑face) and build long‑term relationships
- Generate strong referrals into our specialist sales teams
Win Business
- Deliver annual revenue targets through effective up‑sell and cross‑sell
- Own the end‑to‑end sales cycle using CRM
- Work closely with Presales Solution Architects and Microsoft account teams
Own the Customer Experience
- Serve as the commercial lead throughout delivery and into BAU
- Ensure seamless handover into project and managed service teams
- Collaborate with Customer Success and Service Delivery teams on QBRs, renewals and service reviews
- Maintain and update product/service penetration matrices
- Be the single point of contact for your customer base
What we’re looking for
You’ll thrive in this role if you bring:
- Experience managing a portfolio of enterprise or mid‑market accounts
- A strong track record of consultative selling, up‑selling and cross‑selling
- Confidence managing full sales cycles and forecasting pipeline
- The ability to build credibility with senior stakeholders
- Strong commercial awareness and an understanding of value‑based selling
- Collaborative mindset — you’ll work closely with presales, delivery, CSMs, marketing, and partners
Beneficial to have, rather than essential, would be:
- Sales methodology training (MEDDIC, SPIN, Challenger, etc.)
- Microsoft or cloud‑related certifications
- Any formal sales or account management qualifications
Why work for ANS?
At ANS, we’ve created a place where everyone can be themselves, and we empower our people to get the job done. Openness, ambition, honesty, and passion are what drive us every day. We are bold, courageous, and innovative – and we do it like no other. We invest in our people. In training, development, health and more – we give you the benefits and flexibility to maintain a happy work-life balance.
We’re proud of the inclusive, fun, dynamic environment we’ve created. It’s a safe space that works for all. You don’t have to be a techie to work in tech. Bring your authentic self and find your dream role here. Find out more at LinkedIn pages.
What’s in it for you?
With fantastic benefits, an inclusive culture, and a cool office space, we’re your kind of workplace.
Company benefits
- As standard: 25 days’ holiday, plus you can buy up to 5 more days
- A little extra: we’ll give you your birthday off, and an extra celebration day for whatever you want! Tying the knot? You get 5 days’ additional holiday in the year you get married. Oh, and 5 volunteer days!
- Private health insurance
- Pension contribution match and 4 x life assurance
- Flexible working and work from anywhere for up to 30 days per year (some exceptions)
- Maternity: 16 weeks’ full pay, Paternity: 3 weeks’ full pay, Adoption: 16 weeks’ full pay
- Company social events – get ready for a jam-packed calendar
- Electric car scheme
- 12 days of personal growth development time
ANS are an equal opportunities employer. We encourage diversity and anyone applying for a role at our organisation can be assured that their application will be treated fairly, regardless of age, disability, gender reassignment, gender expression, marriage and civil partnership, pregnancy and maternity, race, religion or belief and sex or sexual orientation. We sometimes ask for information relating to individuals for equal opportunities monitoring purposes only.
The Benefits
The Benefits
Work from anywhere
Private Medical
Pension Scheme
Life Assurance
Volunteer Days
Electric Vehicle Scheme
Personal Development Days
Ride to Work Scheme
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