Key Account Manager
This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.
The Vacancy
At ANS, we believe great account management is about more than renewals and revenue. It's about building genuine partnerships, understanding what matters most to your customers, and helping them achieve their goals through technology.
We're looking for a Key Account Manager to join our Customer Success team, taking ownership of a portfolio of around 40 clients across our Tier 3-4 customer base.
You'll become a trusted advisor, helping customers maximise the value of their investment in ANS while identifying opportunities to support growth, reduce risk and drive long-term success.
What you'll be doing..
- Managing and developing a portfolio of existing customers
- Building strong relationships with stakeholders, influencers and decision-makers
- Leading commercial reviews, QBRs and strategic planning conversations
- Driving retention, renewals and customer satisfaction
- Identifying meaningful upsell and cross-sell opportunities across cloud, data, AI, security and managed services
- Creating and executing account plans to support customer growth
- Working closely with Pre-Sales, Service Management and Managed Services teams to deliver exceptional customer experiences
- Acting as a trusted advisor and escalation point when customers need support
What we're looking for..
You'll have experience in a client-facing Account Management, Customer Success or commercial role, with a proven track record of:
✅ Retaining and growing B2B customer accounts
✅ Building trusted relationships with senior stakeholders
✅ Leading commercial and renewal conversations
✅ Consistently achieving sales and retention targets
✅ Solution selling within technology, managed services, cloud, data or AI environments
We're looking for someone who is commercially driven but always puts the customer first. Someone who asks great questions, thinks strategically, challenges constructively and genuinely enjoys helping customers succeed.
Interested? Apply now or get in touch for a confidential conversation.
Why work for ANS?
At ANS, we’ve created a place where everyone can be themselves, and we empower our people to get the job done. Openness, ambition, honesty, and passion are what drive us every day. We are bold, courageous, and innovative – and we do it like no other. We invest in our people. In training, development, health and more – we give you the benefits and flexibility to maintain a happy work-life balance.
We’re proud of the inclusive, fun, dynamic environment we’ve created. It’s a safe space that works for all. You don’t have to be a techie to work in tech. Bring your authentic self and find your dream role here. Find out more at LinkedIn pages.
What’s in it for you?
With fantastic benefits, an inclusive culture, and a cool office space, we’re your kind of workplace.
Company benefits
- As standard: 25 days’ holiday, plus you can buy up to 5 more days
- A little extra: we’ll give you your birthday off, and an extra celebration day for whatever you want! Tying the knot? You get 5 days’ additional holiday in the year you get married. Oh, and 5 volunteer days!
- Private health insurance
- Pension contribution match and 4 x life assurance
- Flexible working and work from anywhere for up to 30 days per year (some exceptions)
- Maternity: 16 weeks’ full pay, Paternity: 3 weeks’ full pay, Adoption: 16 weeks’ full pay
- Company social events – get ready for a jam-packed calendar
- Electric car scheme
- 12 days of personal growth development time
ANS are an equal opportunities employer. We encourage diversity and anyone applying for a role at our organisation can be assured that their application will be treated fairly, regardless of age, disability, gender reassignment, gender expression, marriage and civil partnership, pregnancy and maternity, race, religion or belief and sex or sexual orientation. We sometimes ask for information relating to individuals for equal opportunities monitoring purposes only.
The Benefits
The Benefits
Work from anywhere
Private Medical
Pension Scheme
Life Assurance
Volunteer Days
Electric Vehicle Scheme
Personal Development Days
Ride to Work Scheme
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